No. Since spam@ submissions are potentially hostile - we do not respond to any messages we find there - we only consider them to be potentially useful spam or hostile content. Any notes or comments that claim to be from our customers are explicitly ignored if they come in via the spam@ address.

Spam submissions are always treated as anonymous for security reasons and also because of the volume. We continuously process many thousands of spam submissions per minute. At those rates it is not practical to respond to each submission.

Advanced features near V4 (some time in the future) will allow us to handle some spam submissions specifically for a particular license ID--- so there are some plans for this later on. However, for the short and medium term all spam submissions will remain anonymous.

If you have a chronic spam for which you would like a local black rule added then you should send a zip'd copy to [email protected] along with your requests. We will help you adjust your rulebase accordingly. For example, some relatively closed systems are able to use broad rules for certain character sets, file attachment types, or other features to eliminate messages they simply will never see in practice.