Support

Online Support

Online Documentation

Search through our online documentation to find everything from installations to function definitions. You can use the FreeFind powered search feature to locate information on this site, related sites, and our community email archives. We will continue, as always, to update the documentation and Q&A sections as new information evolves and based on your comments and suggestions.

Online Documentation    Installation Guides

Join the Community

We also invite and encourage you to join the Message Sniffer mailing list. We have a lot of very smart folks on there who have implemented Message Sniffer in a wide range of environments. You will find helpful information not only on Message Sniffer but also on a wide range of related issues.

Error Codes Learn more about the definition for the error you are receiving to help trouble shoot the problem. Learn More

False Positives Help Find information about help with urgent false positives (rule panic) and regular false positives. Learn More

Spam Help Submitting Spam Setting up a Spam/User Trap Chronic Spam/Special Black Rules

Contact the Support Team

Email Assistance

If you do not find the answers you are looking for, you can send an email at any time to [email protected].

Phone Assistance

If all else fails, feel free to call our technical services number between 0700-1700 eastern: 703.779.3664 in Northern Virginia, USA.

For billing, order processing, or other general questions feel free to call our main number between 0700-1700 eastern: 703.323.6333 in Northern Virginia, USA. OR 1.866.770.1044 Toll Free.